Inbox & Broadcasts

Claimant questions don’t belong in someone’s personal mailbox. Donaraz collects them in a shared Inbox, linked to the claim they’re about, and lets you send updates to groups of claimants with Broadcasts.

Inbox

Open Communications → Inbox. Every conversation is a thread tied to one claim.

• Status dot — amber while the claimant is waiting for you, green once you’ve replied.
• Filters — by promotion, claim status, or whether the claim has a tracking number yet. Filters are kept in the link, so you can bookmark a view.
• Active / Archived — mark a thread done to archive it; restore it if the claimant writes again.

Open a thread to see the conversation and, next to it, the claim: serial, proof and status. Reply from there — your message is sent from your company’s sending domain, and you can see when it was opened or clicked.

Staff with inbox access get a notification for every new inbound message.

Starting a conversation

On any claim, Email customer sends a message. The claimant’s reply lands in the Inbox thread for that claim.

Broadcasts

Need to tell many claimants the same thing — a delayed shipment, a stock update? Use Communications → Broadcasts:

1. Pick the promotion.
2. Filter recipients by claim status and whether they have tracking yet. You see how many claimants will receive it.
3. Write the subject and message, check the live preview and send.

Each recipient gets a personal email, and replies land in the Inbox under their own claim.

Tip: Before a broadcast, check the recipient count. “All approved claims without tracking” is usually exactly the group waiting for a “your parcel is on its way soon” message.

Related

• Email Templates
• Sending Domains
• Notifications