Shared inbox
Claimant email lands in one company inbox, not a personal one.
Answer claimants without leaving the claim
When a claimant emails about their claim, it lands in a shared company inbox instead of someone’s personal mailbox. Every thread is linked to the claim it belongs to, so whoever picks it up sees the serial, the proof, and the current status before typing a reply.
Communication
Every claimant question in one place
Threaded conversations
Every message about a claim stays in a single thread.
Linked to the claim
Open the claim, proof, and status straight from the thread.
Open and click tracking
See whether your reply was opened or clicked.
Mark as done
Archive a resolved thread, and restore it if it comes back.
New-message alerts
Staff with inbox access get a notification on every inbound email.
The inbox
One inbox for every claimant
Active threads sort by most recent activity, with a status dot showing whether the last message was theirs or yours. Filter by promotion, claim status, or whether a tracking number exists yet.
- Amber while a claimant waits, green once you have replied
- Filter by promotion, claim status, or tracking
- Toggle between active and archived threads
- Notification and toast on every inbound email
The thread
Reply with the claim in front of you
The thread header links straight to the claim, and an inline panel shows the serial, proof, and status without leaving the page. Replies send from your own sending domain.
- Claim details inline beside the conversation
- Opened and clicked badges on your replies
- Sent from your company sending domain
Ready to get claimant email out of your inbox?
Create an account and route claim questions into one shared thread.