Sending Domains

Claim emails are sent by Donaraz on your behalf. With a verified sending domain they come from your own address, such as [email protected], which claimants recognise and spam filters trust.

Set up a sending domain

1. Go to Settings → Sending Domains, press Add Sending Domain and enter the domain you want to send from. A subdomain such as mail.yourbrand.com keeps your promotional mail separate from your normal mailbox.
2. Donaraz shows the DNS records to add at your domain provider:
   • SPF — tells mail servers Donaraz may send for this domain;
   • DKIM — a signature that proves the emails weren’t altered;
   • sometimes an MX record for bounce handling.
3. Add the records at your DNS provider exactly as shown.
4. Press Verify Domain. Verification usually succeeds within minutes; DNS changes can take up to 48 hours.

When verified, claim emails and Inbox replies go out from your domain.

Add DMARC

If your domain doesn’t have a DMARC record yet, add one — mailbox providers like Gmail and Outlook increasingly require it for bulk mail. A simple start is:

_dmarc.yourbrand.com  TXT  "v=DMARC1; p=none; rua=mailto:[email protected]"

Tighten the policy later once you’ve confirmed all your mail passes.

Several domains

You can add more than one sending domain, for example one per brand. The main domain is used by default.

Troubleshooting

Problem	What to do
Verification fails	Compare each record with the values in Donaraz; some providers add the domain name to the record name automatically.
Emails land in spam	Check that SPF, DKIM and DMARC all pass, avoid all-caps subjects and include the status link rather than many links.
Existing SPF record	A domain can have only one SPF record. Merge the Donaraz include into your existing record instead of adding a second one.

Related

• Email Templates
• Custom Domains