Payment Methods

Add or update the card or bank account used for your subscription.

On this page

Payments for your Donaraz subscription are handled by Stripe. Donaraz never sees or stores your full card or bank details.

Add or change a payment method

Go to Company → Subscription (Admins only).
Press Open customer portal.
In the Stripe portal, add a new card or bank account, set it as default and remove old ones.
Return to Donaraz with the back link.

Which payment methods are offered (cards, SEPA Direct Debit, iDEAL, …) depends on your country and currency and is shown at checkout.

When a payment fails, the subscription page shows Action required.

Open the customer portal and update or add a payment method.
Back on the subscription page, use Try again or Set up new payment method.

Stripe also retries automatically for a few days and emails the billing address. Fix it quickly to avoid interruptions.

Only company Admins see the subscription page. Invoices and payment emails go to the company email address, not to individual users.

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