Claims Queue

A queue built for bulk decisions

Your review queue only holds what needs a human — serials already verified on submit. Filter by status, select multiple claims, and approve or decline in one action. Compare two claims side by side when something looks off.

Queue operations

Filter, select, and decide in bulk

Bulk actions

Approve, decline, or hold multiple claims in one click.

Side-by-side compare

Spot duplicate submissions by comparing two claims together.

Status filters

Segment queues by pending, approved, declined, or on hold.

Full audit trail

Every decision, note, and email logged on the claim timeline.

Saved filters

Create personal or shared filter presets for repeat workflows.

Internal notes

Add private notes for teammates without emailing the claimant.

The queue

Decide on a hundred claims without a hundred tabs

Serials verify on submit, so the queue only holds what needs a human. Filter, select, approve — and compare two claims side by side when a duplicate looks suspicious.

  • Bulk approve, decline, or hold a filtered selection
  • Side-by-side compare for suspected duplicates
  • Every decision, note, and email on the claim timeline
  • Tags and saved filters per moderator
claim review queue
Claim detail

Everything on one page

View proof uploads, serial status, claimant info, and gift selection. Add internal notes, send messages, and trigger fulfillment without switching screens.

  • Proof-of-purchase preview
  • Serial verification status
  • Direct communication with claimant
claim detail view

Related features

Streamline your claim review

Sign up and see how the queue handles scale.