Adding Products
Serial products versus gift products, and how they connect to promotions.
Products are the building blocks of every promotion. Donaraz has two kinds:
| Kind | What it represents | Used for |
|---|---|---|
| Serial product | Something your customers bought, identified by serial numbers | Deciding who may claim — the “qualifying product” |
| Gift product | Something you give away: a physical item, a voucher or a cashback reward | Deciding what the claimant receives |
A single promotion usually links one or more serial products (what qualifies) and one gift product or option set (what they get).
Add a product
- Go to Products and press New product.
- Choose the Product Type: Serial Product or Gift Product.
- Enter the Product name. Use the name customers recognise; it appears in the dashboard and in CSV matching.
- For gift products pick the Default Gift Type: Physical, Cashback or Voucher / Gift card.
- Save. You land on the product page where you can add serials, stock or codes.
With a Shopify store connected you can also choose Create method → Import from Shopify and search your catalog. See Shopify.
The products hub
Products has three views in the sidebar:
- Serials — your serial products, with a Claimed column showing how many serials have been used in claims.
- Gifts — your gift products with a Stock column.
- Sales Channels — the retailers found on your serials — see Sales Channels.
Open a product to see its serials or stock, linked promotions and settings. Gift products also have a Customs details card for shipping outside the EU — see Customs.
Tips for a clean catalog
- One product per model or SKU keeps reporting clear.
- Name products exactly as in your CSV files — uploads match on the product name or SKU.
- Don’t delete a product that is linked to a live promotion; end the promotion first.
Related
Ready to get started?
Create your first promotion and start rewarding your customers today.
Create your first promotion