Creating Promotions

A promotion is one campaign: a claim page with its own dates, countries, products, reward and rules. Create as many as your plan allows; each one gets its own link and its own claim queue.

Create a promotion

Press New promotion in the header (or Promotions → New promotion). The form is split into sections; on desktop the section list stays on the left with a Save button that is always visible, on mobile Save sits in a bar under the header.

Section	What you set
Identity	Name and slug. The slug is the last part of the link, e.g. yourbrand.donaraz.app/en-nl/summer-deal.
Promotion type	The reward mode — see Promotion Types. Only the fields for that mode are shown.
Schedule & eligibility	Start, end of promotion and end of claim period; the countries (and provinces) where it runs.
Rewards	Gift products, cashback amount, voucher or Shopify gift card value, default shipping carrier.
Claim rules	Which products qualify and from which retailers (sales channels).
Claim form & serial	Required fields, proof uploads and serial number rules.
Content & legal	Short and long description, banner image, terms and conditions (text or PDF up to 20 MB).
Email overrides	Promotion-specific versions of the claim emails, per language.
Danger zone	Delete the promotion.

Dates and statuses

A promotion has three dates:

• Start of promotion — the claim page opens.
• End of promotion — the purchase period ends. Products bought after this date don’t qualify.
• End of claim period — the last moment a claim can be submitted. Usually a few weeks after the end of the promotion, so late buyers can still claim.

Donaraz moves the status along automatically:

Status	Meaning
Planned	Start date is in the future.
Active	Between start and end — claims are accepted.
Ended (claiming)	Purchase period over, claim period still open. Claims are still accepted.
Ended	Claim period over. The public form closes; you can still process existing claims.

Times are entered in your own time zone and stored correctly for everyone else.

Tip: Staff with claim permissions can still submit a claim for a customer after the claim period ends, from the promotion’s Submit claim page. The claim is marked as submitted by support.

Claim form and serial rules

Under Claim form & serial you decide what claimants must fill in:

• Serial number — minimum, maximum or fixed length, plus a custom notice shown under the field. Serials are checked against your uploaded list when the product uses serial validation — see Auto-Verification.
• Proof of purchase — require an upload (JPG, PNG, WEBP, GIF or PDF).
• Retailer — tick Customer must choose sales channel when claiming to add a retailer picker. See Sales Channels.
• Custom instructions — rich text shown above the form.

Company-wide defaults for these fields live in Settings → Claim form defaults, so new promotions start with your usual setup.

Edit, duplicate and delete

You can edit a live promotion; changes apply to new claims immediately. Be careful with dates and qualifying products once claims are coming in. Deleting a promotion (in Danger zone) is permanent — consider letting it end instead.

Related

• Promotion Types
• Sharing & Embedding
• Email Templates