Custom Domains

Serve claim pages on your own domain, such as claim.yourbrand.com.

On this page

Add a domain
Main domain
Root domains
Troubleshooting

By default your claim pages live on yourcompany.donaraz.app. With a custom domain they run on your own address, such as claim.yourbrand.com — more trustworthy for claimants and consistent with your brand. Custom domains are available on selected plans; see Plans & Subscriptions.

Add a domain

Go to Settings → Custom Domains, press Add Custom Domain and enter your domain, for example claim.yourbrand.com. We recommend a subdomain rather than your main website domain.
Donaraz shows the DNS records to add at your domain provider:
- a CNAME record pointing your subdomain to the target shown (usually yourcompany.donaraz.app);
- one or more TXT records for ownership and SSL certificate verification.
Add the records at your DNS provider (Cloudflare, TransIP, GoDaddy, …).
Back in Donaraz, press Verify Domain.

DNS changes can take up to 48 hours, but usually work within minutes. Once verified, Donaraz issues an SSL certificate automatically and your claim pages, status pages and email links use the new domain.

Main domain

The first domain you add becomes your main domain. With several domains you can pick which one is main; links in emails and the dashboard use it. Set another domain as main before deleting the current one.

Root domains

Want to use yourbrand.com itself instead of a subdomain? Root domains can’t have a normal CNAME. Many providers support a workaround (CNAME flattening, ALIAS or ANAME records — for example Cloudflare, DNSimple and DNS Made Easy). The dashboard explains the options.

Troubleshooting

Problem	What to do
Verification fails	Check the record names and values exactly, including trailing dots your provider may add. Wait a bit and verify again.
SSL stuck on pending validation	Check the TXT records, then use the option to restart SSL validation.
“Domain not found” page	The domain points to Donaraz but isn’t (yet) verified for your company.
Behind a proxy (Cloudflare orange cloud)	Follow the Cloudflare-specific instructions shown in the dashboard.

Ready to get started?

Create your first promotion and start rewarding your customers today.

Create your first promotion