Bulk Processing

When claims pile up, handle them in batches. Donaraz has three ways to work faster: bulk actions on a selection, Check Claims mode for reviewing one by one at speed, and Compare for duplicates.

Bulk actions

1. In Requests, filter the list — for example status To review and auto-check Good.
2. Tick the claims you want, or use the header checkbox to select the whole filtered page.
3. Choose an action: Approve, Decline, Put on hold, Recheck (runs the serial auto-check again), Create labels or Check tracking.

A progress bar shows how many claims have been processed. You can keep working; the buttons return to normal when the batch is done.

Options when bulk approving:

• Skip label creation — approve now, create labels later (for example when stock arrives). Approved claims without a label appear under Pending labels on the dashboard.
• Skip voucher email — book the voucher codes but send them later.

Approval and decline emails go out in batches, so a thousand approvals don’t take a thousand minutes.

Check Claims mode

Bulk approve is great for obvious cases. For claims that need a human look, use Check Claims:

1. Filter the list to what you want to review.
2. Start Check Claims. Donaraz opens the first claim in the filtered queue.
3. Decide (approve, decline, hold) and move to the next claim with the navigation bar — no going back to the list.

Your place in the queue is remembered in this browser, so you can stop and resume later. If you change the filters, a new queue starts.

Compare and combine duplicates

Suspect the same person claimed twice (different email, same serial or address)?

1. On each claim press Add to compare, or pick claims under Requests → Compare.
2. The claims appear side by side with differences highlighted.
3. Choose the main claim and combine. The others get the status Combined and point to the main claim. Combining can be undone with Unlink.

Exports

Need the data elsewhere? Export the filtered list to CSV from Requests. Cashback claims have their own bank-file export — see Cashback Payouts.

Tip: Combine filters with tags. Tag claims that need a colleague’s opinion, then give that colleague a saved filter on that tag.

Related

• Managing Claims
• Auto-Verification
• Performance Tips