Auto Verification System

Overview

The auto verification system automatically validates claims/requests based on serial number validation rules. This system processes claims/requests instantly and assigns one of three statuses, significantly reducing manual review time for straightforward cases while ensuring proper validation for complex situations.

How Auto Verification Works

The system follows a specific validation sequence for each claim:

1. Serial Number Submission: Customer submits a claim with their serial/imei number
2. Promotion Validation: System checks if the promotion requires serial validation
3. Serial Number Check: Validates the serial/imei number against the approved list
4. Duplicate Detection: Checks if the serial/imei number has already been claimed
5. Status Assignment: Automatically assigns one of three statuses
6. Database Update: Records the verification result for tracking

This entire process happens in real-time, typically within seconds of claim submission.

Verification Status Types

The system assigns one of three statuses to each claim:

Status: Good

You can safely approve claims/requests with this status:

• No serial validation required: The promotion doesn't have a predefined list of valid serial/imei numbers
• Valid serial number: The submitted serial number exists in the promotion's approved list and hasn't been claimed before

Claims/requests with the Good status you can safely bulk approve once your team is ready to process them.

Status: Check

Claims require manual review when:

• Serial not in list: The submitted serial/imei number is not found in the promotion's valid serials list
• System errors: Technical issues occur during the verification process
• Pending validation: Serial numbers may be uploaded to the system later

Check status claims/requests should be manually reviewed by your team.

Status: Bad

Claims/requests get the bad status when:

• Duplicate claim: The serial/imei number has already been used for a previous claim
• Serial number abuse: Attempts to use the same serial number multiple times

Bad status claims/requests should be rejected to prevent fraud and duplicate processing.

Serial Number Validation Logic

The system's validation approach depends on how the promotion is configured:

Promotions Without Serial Validation

If a promotion doesn't have any valid serial/imei numbers defined in the system:

• All claims/requests are automatically assigned Good status
• No serial/imei number validation is performed

Promotions With Serial Validation

If a promotion has a predefined list of valid serial/imei numbers:

• Each submitted serial/imei number is checked against the approved list
• Only serial numbers in the list are marked as Good
• Unknown serial numbers are marked as Check
• Duplicate serial numbers are marked as Bad

Rechecking Serial Numbers

The system supports rechecking serial numbers for existing claims/requests, which is useful when:

Individual Recheck

You can recheck a single claim's serial number:

• Re-verify the serial number against the promotion's valid serials
• Update the claim's auto-approval status (GOOD, CHECK, or BAD)
• Useful when correcting data entry errors or verifying specific claims
• Available through the claim management interface

Bulk Recheck

You can recheck multiple claims/requests simultaneously:

• Process multiple claims at once for efficiency
• Useful when new serial numbers are added to the system
• Updates all claim statuses based on current validation rules
• Provides detailed results for each processed claim
• Available through the bulk actions menu

Best Practices

To maximize the effectiveness of auto check statuses:

Serial Number Management

• Upload valid serial numbers before launching promotions
• Ensure serial/imei number lists are accurate and up-to-date
• Use consistent formatting for serial/imei numbers
• Keep as much serial/imei numbers in the database as possible

Monitoring and Maintenance

• Regularly review Check status claims/requests for patterns
• Monitor rejection rates to identify potential issues
• Update serial/imei number lists as new valid numbers become available
• Use batch processing to clear pending claims/requests efficiently

Customer Communication

• Clearly communicate serial/imei numbers requirements to customers
• Provide guidance on where to find valid serial numbers
• Set expectations for verification timeframes
• Offer support for customers with verification issues